We want you to actually wear your Surf the Void gear — not keep something you hate out of politeness.
CHANGE OF MIND
For eligible purchases, customers in the European Union may notify us that they wish to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer law.
To start a return, email:
surf.the.void.support@gmail.com
Please include your order number and the item you would like to return.
Do not send a return without contacting us first.
Items should be returned unworn, unwashed and in their original condition, with tags where applicable.
Unless the item is faulty, incorrect or we have agreed otherwise, the customer is responsible for return postage costs.
MADE-TO-ORDER & PERSONALISED ITEMS
Items made specifically to your measurements, customised, personalised or otherwise produced specifically to your specifications may not qualify for the standard change-of-mind withdrawal right where permitted by applicable law.
This will be clearly indicated where relevant.
This does not affect your rights if an item is faulty, damaged or not as described.
FAULTY OR INCORRECT ITEMS
It's unlikey, but if we messed up, tell us!
If your order arrives damaged, faulty or you receive the wrong item, email us at:
surf.the.void.support@gmail.com
Include your order number and clear photographs of the problem.
Where required by applicable consumer law, faulty goods will be repaired, replaced, refunded or otherwise remedied as appropriate.
REFUNDS
Approved refunds will be returned to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Original delivery charges and return postage are treated according to applicable consumer law and the circumstances of the return.
EXCHANGES
If you need another size, contact us.
Because many Surf the Void pieces are produced in small quantities, we cannot guarantee that another size will still be available.